As I said earlier this year, none of our company metrics are as important as customer satisfaction.  It drives our daily, weekly and monthly prioritization.

To that end, please take 10 minutes to fill out a short, anonymous customer survey.

Thanks, in advance, for your thoughtful answers and please pass this request to any of your colleagues who use the service.   As always, you can reach me at jbrock(at)attributor(dot)com.

~Jim

As CEO, I review a lot of our internal performance metrics, from the number of daily matches found across 10,000 news sites to the frequency we crawl over 30 million blog pages.   But none is more important than customer satisfaction.  Here’s what you said in the recent survey and what we’re doing to improve.

First, thanks to everyone who completed the survey.  No one has an extra 10 minutes these days, but the responses are extremely helpful to help us prioritize what we work on next.

Two major themes emerged:

1. We need to make it easier to isolate your biggest problem or opportunity areas. We’ve spent the 1st part of the year increasing the number of accurate matches for your content, and now you want us to help filter the most interesting ones to the top.    A match prioritization prototype has already been developed, the result of which you will be able to see soon when you log-in and in a handful of new reports we’re working on.
2. We need to reduce the number of duplicate article matches. De-duplicating across 25 billion pages is a challenge, but we’re working on a way to do this without reducing our coverage.   This is a top priority for us.

Again, thanks for the feedback, and please don’t feel you have to save it for the surveys.  David is a great advocate for each of you in our product planning meetings, and you can always reach me at jbrock(at)attributor(dot)com.

~Jim